At Vitalhealth.biz, Transparency is our watch word, and with that comes questions that need clear answers. You are in the right place. We look forward to helping you.
Where do you ship products from?
All products are shipped from NJ, USA. We ship within the domestic United States only as of present day. If this should change in the future, you will be notified via email. Sign up for our newsletter to keep up with all updates and announcements regarding our products/services.
Do you ship internationally?
No. We currently do not ship internationally. When we expand into international territories/markets, you will be notified as soon as we are able to do so.
How can I pay for my order?
We currently accept PayPal, Apple Pay, Amazon Pay, Visa, MasterCard, Discover, and American Express. When we add new payment channels in the future, we will let you know.
Can I cancel an order?
Yes, you can. Your order can only be cancelled prior to it being shipped. Once your item has been shipped or is in transit, the order cannot be cancelled. Please be sure that you review your order prior to checking out so that this occurrence can be prevented. Please email us at email@example.com. as soon as possible to request a cancellation.
How do I update shipping addressed on an already processed order?
Shipping addresses cannot be updated once the item has already been shipped as it is no longer in our possession. Please be sure to review your shipping information prior to checking out to ensure that your package arrives promptly to the desired destination.
Can I edit my processed order?
If your order has not yet been packed or if it still in our inventory, you can update the order information. Please send us an email with your request and we will do our best to accommodate you.
My Order is stuck at the Post Office, what do I do?
Call your local post office directly to schedule a pickup. Be sure to bring a valid ID when picking up your packages from the post office. If you’d rather not swing by, USPS offers a redelivery service that you can use here.
USPS typically holds packages for 15 days. If the addressee (you!) does not claim the package at the end of this period, then the package is returned to the sender (us!).
I don’t receive shipping information email or tracking information
Troubleshoot by checking your spam folder. You can also check your order status on the website. If you still can’t find it, email us at firstname.lastname@example.org your order number. We’ll be glad to help you locate your products and give you an ETA on their arrival.
My order never arrived, what do I do?
We want the best for you! First, check your order status on the website. Often, your tracking link will provide some helpful information. And we also recommend checking with your neighbors in case the carrier delivered it next door.
If your order is nowhere to be found, please send us an email email@example.com your order number. We’ll track your order down for you and ensure you enjoy a smooth experience.
My product arrived damaged
We hate to hear this! Sometimes as our product transits the world, things go awry. We are here to make it right for you. Please simply send us an email at firstname.lastname@example.org. Please include your order number, a description of what happened, and photos of the damage. We’ll commence replacement once we verify the problem.
Are shipments affected by Covid-19?
Our website is still fully operational. With that being said, please be aware that the COVID-19 pandemic has affected normal delivery times. We kindly ask for your understanding and patience while preparing your order for delivery. Once your item(s )are ready to be shipped, you will be updated by email. Please contact us if you have any inquiries or questions.