Return Policy

COVID-19 NOTICE: 

Due to the impact of the recent COVID-19 pandemic, we are taking extra precaution with receiving return items. Please follow the steps in this returns policy to complete any return. We apologize in advance if there any time delays or inconveniences.

VITAL HEALTH RETURNS POLICY 

We hope that you will love and enjoy our natural wellness products. If you find that there is anything wrong with your package, we will be happy to offer a refund within 30 days of receiving the order. To be eligible for returns, your item must:

1. Be in the same condition that you received it
2. Have proof of purchase - such as a receipt
3. Have proof of damage on receiving it (must remain in its packaging)

Vitalhealth.biz reserves the right to reject returns of items that are no longer in the condition they were received or returned beyond the return period limit. 

HOW TO INITATE RETURN

Returns must be made within 30 days of receiving the item.

To begin the return process, please send us a message to vitalhealth.biz@gmail.com. If your return is approved, you will be responsible for covering the shipping costs (regarding sending the item(s) back). Items sent back to us without requesting a return prior will not be accepted. 

All returns must be shipped to: Vitalhealth.biz  P.O box 786, Clark, NJ, 07066

If you have any further questions, please email us at vitahealth.biz@gmail.com 

Please note: You must contact us at vitalhealth.biz@gmail.com within 3-7 days of your original purchase and report that your item was damaged upon arrival. Once the return is approved, you may ship the item back to us at no cost to you. All returns must be shipped to: Vitalhealth.biz  P.O box 786, Clark, NJ, 07066

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately. If the item is damaged, or if you received the wrong product, let us know promptly so we can evaluate the issue. The sooner we are notified, the quicker we can provide a solution.

• When we receive the returned item, a member of our team will examine the item and make recommendations.
• The process of assessment or refund may take up to 2 weeks and longer depending on holidays or in a government shutdown as seen with the COVID-19 pandemic.
• When the team has examined the product, you will be notified of the next line of action.

EXCEPTIONS/NON-RETURNABLE ITEMS 

Unfortunately, we do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item at vitalhealth.biz@gmail.com

EXCHANGES

The fastest way to ensure you get what you want is to return the item that you have. Once the return is accepted, proceed to make a separate purchase for the new item.